Terms of Service

Terms of Service Welcome to Jucoholic. These Terms of Service govern your access to and use of our website, online storefront, products, and related services. By accessing our website, creating an account, or placing an order, you agree to comply with these terms and all applicable laws and regulations. If you do not agree with these terms, please discontinue use of our website. 1. General Conditions Our website is intended to provide customers with information about our products and allow eligible customers to browse and place orders. We reserve the right to update website content, modify product offerings, introduce or discontinue services, and revise these terms where appropriate and permitted by law. Any updated terms will be published on this page. Continued use of the website after an update takes effect may be subject to the revised terms, to the extent permitted by applicable law. 2. Eligibility and User Responsibilities By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. You agree to provide accurate, complete, and current information when placing orders, creating an account, or contacting our team. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law. You must not use our website for fraudulent, unlawful, misleading, or otherwise prohibited purposes. 3. Products and Product Descriptions We make reasonable efforts to display accurate product descriptions, specifications, photographs, prices, and availability information. However, minor differences in colour, appearance, or presentation may occur due to screen settings, lighting, manufacturing variations, or other factors. Product images are provided for illustrative purposes where applicable. Please review the product description, specifications, size information, and other relevant details before placing an order. If a product description contains an error or a product is unavailable, we will take appropriate steps to address the issue in accordance with applicable law. 4. Pricing and Payments All product prices and applicable charges will be displayed on our website or during checkout. Unless otherwise stated, prices and transactions will be handled in the currency specified at checkout. Applicable taxes, shipping charges, discounts, and other fees will be disclosed where required before an order is completed. We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an order already accepted. Payments may be processed through authorized third-party payment providers. Payment processing may be subject to the provider's own terms and security procedures. 5. Orders and Order Acceptance Placing an order constitutes a purchase request. Order confirmation does not necessarily mean that the order has been finally accepted unless expressly stated in our order process. We may need to review or decline an order in circumstances such as product unavailability, suspected fraud, payment authorization failure, inaccurate pricing, or delivery restrictions, subject to applicable law. If an order is cancelled after payment has been collected, any eligible refund will be processed in accordance with our Refund & Return Policy and applicable legal requirements. 6. Shipping and Delivery We aim to dispatch and deliver orders within the estimated timeframes communicated on our website or during checkout. Standard delivery is generally estimated at 3–5 business days across serviceable locations in India, while express options may be available for eligible orders. Delivery estimates are subject to processing times, courier availability, destination serviceability, and unforeseen circumstances. Unless expressly guaranteed, delivery estimates should not be treated as fixed deadlines. Additional details are available in our Shipping & Delivery Policy. 7. Returns, Refunds, and Cancellations Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Refund & Return Policy. Returned products must satisfy the applicable eligibility requirements, including any relevant conditions regarding product use, condition, packaging, and proof of purchase. Refunds, exchanges, cancellations, and return shipping arrangements will be handled according to the applicable policy and consumer protection laws. Nothing in these terms excludes or restricts any consumer rights that cannot legally be excluded or restricted. 8. Acceptable Use When using our website, you agree not to: Violate applicable laws, regulations, or the rights of others. Submit false, misleading, fraudulent, or unauthorized information. Attempt to gain unauthorized access to our systems or customer accounts. Introduce malicious software, harmful code, or other disruptive technologies. Interfere with website security, functionality, or availability. Copy, reproduce, distribute, or commercially exploit website content without authorization. Use automated methods to access or collect website information in a manner that violates applicable laws or our reasonable usage restrictions. We may take appropriate action where misuse is identified, subject to applicable law. 9. Intellectual Property Unless otherwise indicated, the website's text, graphics, logos, designs, photographs, product descriptions, branding, and other original content are owned by or licensed to Jucoholic. You may browse and use the website for personal, lawful shopping purposes. You must not reproduce, modify, distribute, publish, or commercially exploit protected website content without prior authorization from the relevant rights holder, except where permitted by law. 10. Third-Party Services and Links Our website may integrate with or link to third-party services, including payment gateways, delivery providers, and external websites. These services may operate under separate terms and privacy policies. We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability. Your use of such services may be subject to the applicable third party's terms and conditions. 11. Limitation of Liability To the extent permitted by applicable law, Jucoholic will not be responsible for indirect or consequential losses arising from the use of our website, temporary service interruptions, or events beyond our reasonable control. We do not exclude or limit liability where such exclusion or limitation is prohibited by law, including any applicable statutory consumer rights. Nothing in these terms removes any remedy or protection that must legally be available to a customer. 12. Indemnification To the extent permitted by applicable law, you agree not to misuse our website or infringe the rights of others through your actions. Where your unlawful conduct or breach of these terms causes legally recoverable losses or claims, responsibility will be determined in accordance with applicable law. 13. Privacy and Personal Information Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, protect, and disclose personal information. We take reasonable steps to safeguard customer data and do not sell personal information to third parties. Please review our Privacy Policy to understand our data handling practices and the choices available to you. 14. Events Beyond Our Control We will make reasonable efforts to fulfil our obligations. However, certain circumstances may affect our ability to provide services, including natural disasters, transportation disruptions, network failures, government restrictions, or other events beyond our reasonable control. Where such circumstances arise, we will take reasonable steps to reduce disruption and communicate relevant information where practicable. This provision does not remove any legal obligation or customer remedy that continues to apply. 15. Governing Law and Dispute Resolution These terms are subject to the applicable laws of India, to the extent applicable to the transaction and the parties. If you have a concern or dispute, we encourage you to contact our customer support team first so that we can attempt to resolve the issue constructively. Nothing in this section limits your right to approach a competent consumer dispute resolution authority, court, or other forum where permitted by law. 16. Changes to These Terms We may revise these Terms of Service to reflect changes in our products, website functionality, business operations, or legal requirements. The revised version will be published on our website with an updated effective date where appropriate. Customers should review the terms periodically. 17. Contact Information For questions about these Terms of Service, please contact us: Business Name: Jucoholic Email: support@jucoholic.com Phone: +91 73582 44164 Business Address: 332A, Gandhi Street, Edapayalam, Chennai, Tamil Nadu 600052, India Thank you for choosing Jucoholic. We appreciate your business and are committed to providing a transparent and reliable shopping experience.