Shipping & Delivery Policy

Shipping & Delivery Policy At Jucoholic, we aim to provide a smooth, reliable, and convenient delivery experience for every customer. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered across India. 1. Delivery Coverage We offer delivery services across India, subject to serviceability at the customer's delivery address. Delivery availability may vary depending on the destination, courier partner, product type, and other logistical factors. If your location is not serviceable, we will inform you where possible. 2. Order Processing Once your order has been successfully placed, you will receive an order confirmation through the contact details provided during checkout. Orders are generally processed during our regular business days. Processing includes order verification, product preparation, packaging, and handover to the shipping partner. Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time. Please ensure that your name, delivery address, postal code, phone number, and other shipping details are accurate before completing your purchase. 3. Shipping and Delivery Timelines We aim to deliver orders within the following estimated timeframes: Standard Delivery: Approximately 3–5 business days across serviceable locations in India. Express Delivery: Faster delivery options may be available at checkout for eligible locations and products. Delivery estimates generally apply after an order has been processed and dispatched. Actual delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other circumstances beyond our control. These timeframes are estimates and are not guaranteed unless explicitly stated otherwise at checkout. 4. Shipping Charges Shipping charges, if applicable, will be displayed during checkout before you complete your order. The final shipping fee may depend on factors such as delivery location, package weight, order value, delivery method, and any promotional offers available at the time of purchase. Free shipping may be offered on eligible orders during selected promotions or subject to minimum purchase requirements. Any applicable conditions will be communicated on our website or at checkout. 5. Order Tracking Where tracking is supported by our shipping partner, tracking details will be shared after your order has been dispatched. You can use the tracking information to check the current status of your shipment. Please allow some time for tracking information to become active after dispatch. If your tracking details are unavailable or have not been updated for an extended period, please contact our customer support team for assistance. 6. Delivery Address and Contact Information Customers are responsible for providing a complete and accurate delivery address and valid contact information. We cannot guarantee successful delivery if the address is incomplete, incorrect, inaccessible, or otherwise unsuitable for the selected courier service. If you notice an error in your delivery details, contact us as soon as possible. Address changes may not be possible after an order has been dispatched. 7. Delayed or Undelivered Orders Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occur due to operational issues, adverse weather, transportation disruptions, public holidays, or other unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact us with your order number. We will help check the shipment status and coordinate with the shipping partner where appropriate. 8. Failed Delivery Attempts A delivery attempt may fail if the recipient is unavailable, the address cannot be located, the contact number is unreachable, or the shipment cannot be accepted. Depending on the courier partner's procedures, another delivery attempt may be arranged. If the shipment is returned to us, we will contact you where possible to discuss the available options. Additional shipping charges, if applicable, will be communicated before any re-shipment is arranged. 9. Damaged Packages and Missing Items Please inspect your package when it arrives. If the package or product appears damaged, or if an item is missing from your order, contact our customer support team promptly. Please provide your order number and photographs of the package, shipping label, and affected product where available. This information will help us investigate the issue and determine the appropriate resolution. 10. Delivery Restrictions and Unforeseen Circumstances Delivery may be affected by factors such as restricted-access areas, local transportation limitations, natural disasters, strikes, government restrictions, or courier service interruptions. In such situations, we will make reasonable efforts to assist customers and communicate relevant updates when information is available. 11. Contact Us For shipping, tracking, or delivery-related questions, please contact: Email: support@jucoholic.com Phone: +91 73582 44164 Business Address: 332A, Gandhi Street, Edapayalam, Chennai, Tamil Nadu 600052, India Thank you for shopping with Jucoholic. We appreciate your patience and trust as we work to deliver your orders safely and efficiently.