Privacy Policy

Privacy Policy At Jucoholic, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website and services. By accessing our website or placing an order, you acknowledge that your information may be handled as described in this policy, subject to applicable law. 1. Information We Collect We may collect the following categories of information when you visit our website, create an account, place an order, or contact our support team. Personal Information This may include your name, email address, phone number, billing address, shipping address, and other details necessary to process your order or respond to your requests. Order and Transaction Information We may collect details about the products you purchase, order history, transaction status, payment method, invoices, delivery information, and refund or return requests. We do not intend to collect or store complete payment card details unless specifically disclosed and appropriately secured as part of a supported payment arrangement. Payment information may be processed by authorized third-party payment providers. Technical Information When you access our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, and general website usage data. Communication Information If you contact us by email, telephone, contact form, or another supported channel, we may retain the information you provide to help resolve your query and improve our customer service. 2. How We Use Your Information We use customer information for legitimate business purposes, including: Processing and fulfilling orders. Arranging shipping, delivery, returns, exchanges, and refunds. Sending order confirmations, invoices, delivery updates, and service notifications. Responding to customer enquiries and providing after-sales support. Maintaining account information and purchase records. Detecting, investigating, and preventing fraud, abuse, and unauthorized transactions. Improving our website, products, services, and customer experience. Complying with legal, regulatory, tax, and accounting requirements. Sending promotional communications where permitted and, where required, with your consent. We aim to collect and use only the information reasonably necessary for the relevant purpose. 3. Data Protection and Security We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in appropriate contexts, access restrictions, secure service providers, and internal procedures for handling customer data. However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot promise absolute security against every possible threat. 4. Sharing Information with Third Parties We do not sell your personal information to third parties. We may share limited information with trusted service providers when necessary to operate our business and deliver our services. These providers may include: Payment gateways and payment processing providers. Courier, logistics, and delivery partners. Website hosting and technical service providers. Customer support and communication platforms. Security, fraud prevention, and analytics providers. Professional advisers, auditors, or legal representatives where appropriate. Such parties should receive only the information reasonably necessary to perform their services and are expected to handle it in accordance with applicable contractual and legal requirements. We may also disclose information when required by law, valid legal process, or a competent authority, or when necessary to protect our legal rights and prevent fraud. 5. Cookies and Similar Technologies Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions, understand website performance, and improve your browsing experience. Some cookies may be necessary for the website or checkout process to function correctly. Other optional cookies may be used for analytics or marketing, subject to applicable consent requirements. You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect some website features. 6. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, fraud prevention, and compliance with applicable legal requirements. Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law. 7. Your Privacy Rights and Choices Depending on applicable law, you may have rights to: Request access to certain personal information we hold about you. Request correction of inaccurate or incomplete information. Request deletion of information where legally permissible. Withdraw consent where processing is based on consent. Opt out of promotional emails or marketing communications. Raise concerns or submit a privacy-related complaint. Some information may need to be retained to meet legal obligations, complete transactions, or resolve disputes. To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing certain requests. 8. Marketing Communications