Refund & Return Policy

At Jucoholic, customer satisfaction is one of our top priorities. We strive to ensure that every product you purchase from us meets your expectations. If you are not completely satisfied with your purchase, our Refund & Return Policy explains the conditions and process for returning eligible products and requesting a refund. 1. Return Eligibility We accept return requests within 30 days of delivery. To qualify for a return, the following conditions must be met: The product must be unused, undamaged, and in its original condition. The product must be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable. Proof of purchase, such as an order confirmation or invoice, must be provided. The return request must be submitted within the specified return period. The product must not fall under any applicable non-returnable product category disclosed at the time of purchase. Products that show signs of use, accidental damage, improper handling, or unauthorized modification may not qualify for a return. 2. How to Request a Return To initiate a return, please follow these steps: Contact our customer support team using the contact details provided on our website. Provide your order number, product details, and reason for requesting the return. Share photographs or other supporting information if the product is damaged, defective, or incorrect. Wait for our team to review your request and provide return instructions. Pack the approved product securely and send it using the return method communicated by our team. Please do not ship products back before receiving return instructions, as this may delay the processing of your request. 3. Damaged, Defective, or Incorrect Products If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Include your order number and clear photographs of the product and its packaging, where applicable. After reviewing the issue, we will inform you of the available resolution, which may include a replacement, return, refund, or another appropriate remedy in accordance with applicable law. 4. Refund Process and Timeline Once your returned product has been received and inspected, we will notify you of the outcome of your refund request. If your refund is approved, it will generally be processed to your original payment method. The time required for the funds to appear in your account may depend on your bank, payment provider, or financial institution. We will communicate any applicable processing timelines and refund conditions when confirming your request. Refunds will be handled in accordance with applicable consumer protection laws. 5. Shipping Charges for Returns Return shipping charges may depend on the reason for the return and the applicable return arrangements. If a return is required because we supplied an incorrect, damaged, or defective product, we will communicate the appropriate return shipping arrangement. For other returns, any applicable return shipping charges will be disclosed before the return is completed. Original shipping charges, if any, will be handled according to the circumstances of the return and applicable law. 6. Exchanges If you would like to exchange a product for another size, colour, or available variant, please contact our customer support team. Exchanges are subject to product availability and eligibility. If a direct exchange is unavailable, our team may explain the available return and repurchase options. 7. Order Cancellation If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may depend on whether the order has already been processed, packed, or shipped. If an order has already been dispatched, you may need to follow the applicable return procedure. Any eligible refund will be handled according to our policy and applicable law. 8. Non-Returnable Products Certain products may be excluded from returns where permitted by law. These may include customized or personalized products, products that cannot be returned for hygiene or safety reasons after opening, or other clearly identified product categories. Any such exclusions will be communicated on the relevant product page or at checkout. Nothing in this policy limits any non-waivable rights available to customers under applicable law. 9. Contact Us For questions about returns, exchanges, or refunds, please contact our customer support team: Email: support@jucoholic.com Phone: +91 73582 44164 Business Address: 332A, Gandhi Street, Edapayalam, Chennai, Tamil Nadu 600052, India We appreciate your trust in Jucoholic and will do our best to make your shopping experience straightforward and satisfactory.